Troubleshooting and FAQ
The Quick Convert shortcut does nothing
- S Converter must be running: look for its icon in the system tray (near the clock). Open it once from the Start menu.
- Another app may already use the keys. Settings → Quick Convert shortcut tells you, and lets you pick another, such as F8.
- Select the files first, in File Explorer, on the desktop or in an Open/Save dialog. With nothing selected, the shortcut uses the image on the clipboard, if there is one.
The window opened white
On some PCs the graphics driver doesn't start in time. S Converter notices, switches to software drawing and restarts itself; it remembers this, so it only happens once.
"Windows protected your PC"
That's SmartScreen for apps without a paid signing certificate. Click More info → Run anyway once, or install from the Microsoft Store, which never shows it. See Install and update.
A file won't convert
- Check Supported formats.
- A file that's still downloading, or open in another program, can fail. Close it and try again.
- Password-protected PDFs and archives: S Converter asks for the password.
- The Conversion complete screen lists each failed file and why.
A file is still over my size limit
With Max size, S Converter saves the smallest version it can make and tells you when a limit can't be reached. Try a larger limit, or a smaller resolution. See Make it fit.
Where are my files?
Next to the originals with SC in the name, unless you chose a folder. The Conversion complete screen and History have buttons to show them.
Is it really free?
Yes. No ads, no trial, no account, no limits, and no watermark added to your files. If it helps you, you can buy the developer a coffee.
Something else
Open an issue on S Converter's GitHub page with what you did and what happened.
This guide is also on GitHub.
Get S Converter
Free, no ads, no account. Images, video, audio, documents, PDFs and archives, all converted on your own PC.
